Frequently Asked Questions

Below are some commonly asked questions. If you don’t find the answer to your inquiry, please reach out to one of our trained professionals.

HOW DOES THE TREATMENT WORK?

For the full AirAllé treatment, we do a 30-minute heated-air treatment followed by a professional comb-out.

For the head screening, we will use a solution to comb out the hair and see with the help of a magnifying glass if there are any head lice or eggs.

WHAT MAKES YOUR TREATMENT BETTER THAN THE OTHER ONES ON THE MARKET?

Our treatment uniquely dehydrates the eggs. This killing of the eggs and the lice means you will break the head lice cycle. While other treatments claim to kill 90-95% of lice, we can get rid of 99%+ of head lice and their eggs in an hour with the full treatment. We use no toxins, no pesticides, no overnight messy oils and no follow up appointments. Some products on the market have chemicals/pesticides and may require follow up treatment.

CAN I USE A HAIR DRYER INSTEAD OF USING YOUR MACHINE?

No, this is because a hair dryer tends to mat the hair, effectively protecting the lice from the effects of the moving, hot air. Hair dryers are also dangerously hot and can cause burns, especially if they are used to direct hot air for a long period of time on one location, as is needed to treat head lice. Our machine is designed to give out controlled hot dry air as to not burn the scalp. If the machine is getting too hot, it would flash red to let us know that the air is getting hotter. With a hairdryer, you would not know if it was too hot and could burn yourself/your child.

WILL THE TREATMENT GET RID OF MY HEAD LICE FOR GOOD?

After completing the full signature AirAllé treatment by a certified professional, there is a 99%+ chance that the lice and lice eggs have been completely removed.

If a person receives treatment and then has head to head contact with another person with lice, it would be possible for them to get it again. We suggest following these guidelines and using preventative products to help deter the lice from coming back.

However, we are so confident in our treatment that we offer a 14-day re-treatment policy. In the unlikely case of failure, we will re-treat you free of cost!

HOW LONG IS THE TREATMENT?

The average duration of a treatment is one hour. Half an hour will be spent using the machine and the rest of the time will be used to comb out the debris left in the hair. This should take half an hour but in some cases of thick/long hair, it could take longer to do the full treatment.

Head screening is between 5-15 mins depending on hair length/thickness.

HOW DOES THE AIRALLE DEVICE WORK?

The Airalle device kills lice and eggs through dehydration which is an alternative to treating with pesticides and chemicals. The machine kills lice and eggs through a specific combination of temperature, airflow, time and technique.

WHAT DOES THE TREATMENT FEEL LIKE?

The treatment feels like a hot head massage. The tip of the device blows soothing hot air along the scalp and air shafts to reach the lice and eggs over the entire surface area of the head. The temperature and air flow are controlled so the treatment is not too hot.

DOES THE TREATMENT REALLY WORK?

Yes, it does work! Because it is an FDA-cleared device, we can’t make up efficacy claims that aren’t backed up by clinical data. Find out more about how it works here.

CAN ANYONE HAVE THIS TREATMENT?

Anyone over the age of 4 can get the full AirAllé treatment. For children under the age of 4, we treat with a thorough comb-out, as the AirAllé® cannot be used on them.

People with sensitivities to heat or pain, or whom have open head wounds or sores are also unable to get the full treatment.

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